Wellness on repeat
Subscription policy
Some Vitalë items may be offered as a subscription, a pre-order or a try-before-you-buy purchase. This policy explains how each works.
Repeat deliveries
When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency that you select.
Recurring payment
Your payment details will be stored securely and you will be charged for each delivery unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you do not want to renew, you can cancel the subscription.
Change or cancel
You can change or cancel your subscription at any time. Use the subscription-management link included in your order confirmation emails.
Returns and refunds
Subscription purchases are also subject to the store’s returns and refunds policy. Cancelling a subscription may not stop an order that has already entered processing.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, request a full or partial refund through the returns policy.
Try before you buy
When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have the time shown at checkout to decide if you want to keep it. Once the period has passed, if you have not returned the item, we will charge your payment method for the full amount.