Refund policy

Last updated: October 15, 2026

This policy applies to purchases made from Vitalë (operated by Ojash Wellness Inc.) at vitale.plus. Because Inner Peace™ is an ingestible natural health product, our return rules are stricter than for general merchandise. Please read this before ordering.

1. 30-day money-back guarantee (first box only)

We want your first experience with Inner Peace™ to be risk-free.

  • What's covered: the first box of Inner Peace™ on your first order with us — one box per customer, household and shipping address, ever. Additional boxes on the same order, multi-box packs beyond the first box, subscription renewals and repeat orders are not covered by the guarantee.
  • Window: you must email us within 30 days of the delivery date shown in your carrier tracking, and the box must be received back by us within 14 days of our return authorisation.
  • Return required: you must send the box back, including any unused stick packs. We do not issue refunds without the product being returned.
  • Welcome bottle is yours to keep. If your first subscription delivery included a free Vitalë bottle, you do not need to return it and its value is not deducted from your refund.
  • Refund amount: the product price paid for that one box. Original shipping charges, return shipping costs, and any duties or taxes are not refunded.
  • Return shipping is at your cost. Use a tracked service; we are not responsible for returns lost in transit.
  • Refund timing: we process the refund to your original payment method within 5–10 business days of receiving the return. Your bank or card issuer may take additional time to post it.

2. How to start a return

  1. Email support@vitale.plus with your order number and the reason for the return.
  2. We reply with a return authorisation and the return address within 2 business days.
  3. Ship the box (tracked) within 14 days. Keep your tracking number until the refund appears.

Returns sent without a return authorisation, or to any address other than the one we provide, may not be refunded.

3. What is not refundable

  • Renewal boxes on a subscription (see our Subscription Policy — you can cancel or skip a renewal up to 48 hours before the charge date).
  • Any box other than the first box on your first order.
  • Products purchased from anyone other than vitale.plus.
  • Orders returned after the windows above, or without the product.
  • Shipping fees, return shipping, duties and taxes.
  • Refund requests based on a health outcome. Inner Peace™ is a natural health product; individual results vary and are not guaranteed.

4. Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, email support@vitale.plus within 14 days of delivery with your order number and a photo of the box and the shipping label. We will replace the item or refund it at our discretion, at no cost to you. This is separate from, and does not count against, the 30-day guarantee.

5. Lost or undelivered packages

If tracking shows your order has not arrived within 14 days of the expected delivery date, contact us and we will file a claim with the carrier and, once confirmed, reship or refund. Packages marked delivered by the carrier are considered delivered; we recommend a secure delivery address. We are not responsible for orders shipped to an incorrect address supplied at checkout.

6. Cancelling an order

Orders are processed quickly. If you need to cancel, email us immediately; once an order has been handed to the carrier it can no longer be cancelled and falls under the return rules above.

7. Abuse

We reserve the right to refuse refunds, cancel orders, or decline future orders where we reasonably believe the guarantee is being abused, including multiple guarantee claims from the same person, household, payment method or address.

8. Chargebacks

Please contact us before disputing a charge with your bank. We resolve genuine issues quickly, and a chargeback filed instead of a return request may result in the order being ineligible for a refund.

9. Contact

Ojash Wellness Inc. (Vitalë) · support@vitale.plus

Mailing address (correspondence only, not for returns): PO Box 36515 RPO Eastgate, Hamilton ON L8E 5B2