Shipping policy
Last updated: October 15, 2026
Vitalë (operated by Ojash Wellness Inc.) ships from Ontario, Canada.
1. Where we ship
We currently ship to Canada and the United States only. We do not ship to PO boxes outside Canada, freight forwarders, or addresses outside these two countries. Orders placed with an unsupported address will be cancelled and refunded.
2. Rates
All prices are in Canadian dollars (CAD). Shipping is charged per order, including subscription deliveries.
| Destination | Service | Rate | Typical transit after dispatch |
|---|---|---|---|
| Canada | Standard | $5.00 | 2–7 business days |
| Canada | Express | $20.00 | 1–3 business days |
| United States | Standard | $8.00 | 5–10 business days |
Rates and services available to you are shown at checkout. Transit times are estimates from our carriers and are not guaranteed.
3. Processing time
Orders are dispatched within 1–2 business days (Monday–Friday, excluding Ontario public holidays). Orders placed after 12:00 pm Eastern on Friday, or on a weekend or holiday, are processed the next business day. During launches, promotions or holiday periods, processing may take up to 3 business days; we will note any delay on the site.
4. Tracking
You will receive a shipping confirmation email with a tracking number when your order is dispatched. Tracking may take up to 24 hours to update after the first scan. Subscription renewals ship on the same schedule and receive their own tracking email.
5. United States orders — duties, taxes and customs
Orders to the United States ship Delivered Duty Unpaid (DDU). Any import duties, customs fees, brokerage charges or state/local taxes assessed on delivery are the customer's responsibility and are not included in the product price or shipping rate. Most orders of this value enter the US duty-free, but we cannot guarantee this. Refusing a shipment because of duties does not entitle you to a refund of shipping costs, and any return shipping or disposal fees charged to us will be deducted from any refund.
Inner Peace™ is a natural health product licensed by Health Canada. It is your responsibility to confirm that it may be imported for personal use where you live.
6. Address accuracy
Please check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect or incomplete address you provided, and cannot redirect a parcel once it is with the carrier. If a parcel is returned to us as undeliverable, we will contact you; reshipping will be charged at the applicable rate.
7. Delayed, lost or damaged parcels
- Delays: carrier delays, weather and customs processing are outside our control and do not qualify for a shipping refund.
- Lost: if tracking shows no movement or no delivery within 14 days of the expected delivery date, email us and we will open a carrier claim and reship or refund once the claim is resolved.
- Damaged: email us within 14 days of delivery with a photo of the packaging and label and we will replace the item.
- Parcels that the carrier marks delivered are considered delivered. We recommend shipping to a secure address.
8. Contact
Questions about a shipment: support@vitale.plus — please include your order number.
Mailing address (correspondence only, not for returns): Ojash Wellness Inc., PO Box 36515 RPO Eastgate, Hamilton ON L8E 5B2
